PRESETTING LIST
DOWNLOAD AREA
TUTORIAL
FAQ & MORE
SERVICE
ASSISTENCE
SUPPORT REQUEST VIA EMAIL
Send a request to SERVICE by filling out the form on the link https://www.sinapsitech.it/en/customer-service and our technicians will respond within 2 business days of receiving.
Please specify in the object the name of the product/service, accompanied by a serial number, for which assistance is required and to describe the problem in detail.
TERMS OF ASSISTANCE FOR PRODUCTS OR SERVICES
TECHNICAL ASSISTANCE BY TELEPHONE
The free telephone assistance service, valid for products under warranty, is available from Monday to Friday in the afternoon from 14:30 to 17:30.
For products out of warranty, please fill in the form https://www.sinapsitech.it/en/customer-service .
FULL-TIME TECHNICAL ASSISTANCE
It is possible to sign a FULL-TIME assistance contract which entitles you to :
– Telephone assistance on a dedicated line from Monday to Friday from 9:00 a.m. to 1:00 p.m. and from 2:30 p.m. to 5:30 p.m.
– Back-up Data Restoration Service ( SIN.DATARESTORE ) where possible .
REPLACEMENTS
Please download and fill out the RM form to start the replacement procedure of Sinapsi products. Send it to rm@sinapsitech.it
After that our authorization document will be sent. The number which allows the goods return in repair is shown in the document, it must be indicated in the transport document.
The shipment must be made carriage free at our headquarters in Via delle Querce, 11/13 – 06083 Bastia Umbra (PG) ITALY.